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Terms of Service

Last updated: September 8th, 2025

Welcome to thepillars.io (“Website”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our Website, products, programs, services, and any related content provided by The Pillars (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use our Services. By using our Services, you represent that you meet this requirement.

2. User Accounts & Profiles

Some features of our Services may require the creation of an account or user profile. Where applicable, you agree to provide accurate, current, and complete information and to keep your login credentials secure. You are responsible for all activity under your account.

3. Intellectual Property

All content, trademarks, service marks, logos, and intellectual property on the Website and our Programs are owned by or licensed to The Pillars. You may not copy, distribute, modify, reproduce, or create derivative works without our prior written permission.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful or fraudulent purpose.
  • Interfere with or disrupt the Services or servers.
  • Upload or transmit any harmful code or content.
  • Impersonate any person or entity or misrepresent your affiliation.

We reserve the right to suspend or terminate your access for any violation.

5. Program and Coaching Content

The Pillars program is a structured wellbeing and performance framework. It is not a substitute for professional medical, mental health, or financial advice. You should always consult with qualified professionals where appropriate. We do not guarantee specific results from participation.

6. Payments and Billing

Where applicable, prices will be clearly displayed and may be subject to taxes depending on your jurisdiction. All payments must be made in accordance with our billing terms. We use secure third-party processors and do not store your payment information.

7. Cancellation and Refund Policy

If you are not satisfied with your purchase, please refer to our Refund Policy available on the Website. In jurisdictions where consumer rights apply (e.g., Australian Consumer Law, UK Consumer Rights Act, EU Consumer Directive), you may have statutory rights in addition to these terms.

8. Privacy and Data Protection

We process your personal data in accordance with our Privacy Policy. By using the Services, you consent to such processing. We comply with applicable data protection laws including:

  • Australia: Privacy Act 1988 (Cth)
  • EU/UK: GDPR and UK GDPR
  • USA: Where applicable, state privacy laws (e.g., CCPA)

You may have rights such as access, correction, deletion, and objection depending on your jurisdiction.

9. Disclaimers

To the fullest extent permitted by law, our Services are provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free operation, or that the content is accurate or complete.

Some jurisdictions (e.g., Australia, UK, EU) may not allow certain disclaimers or exclusions. In those cases, your statutory rights are not affected.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages.
  • Our total liability for any claim arising from or related to these Terms will not exceed the amount you paid for the Services in the 12 months prior to the claim.

This does not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law (e.g., Australian Consumer Law, UK Consumer Law, EU directives).

11. Indemnity

You agree to indemnify and hold harmless The Pillars, its officers, directors, employees, and affiliates from and against any claims, losses, liabilities, and expenses arising from your use of the Services or violation of these Terms.

12. Third-Party Services

We may link to or integrate with third-party websites or services. We are not responsible for the content, policies, or practices of these external services.

13. Jurisdiction and Governing Law

These Terms are governed by Australian Law (New South Wales).

14. Consumer Rights (Individual Programs only)

Nothing in these Terms excludes your rights under applicable consumer laws, including but not limited to:

  • Australian Consumer Law (ACL)

If a provision is deemed invalid under local law, the remaining provisions remain in full force.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., via email or prominently on the site). Your continued use of the Services after changes become effective constitutes your acceptance.

16. Contact

If you have any questions about these Terms, please contact us:

The Pillars Pty Ltd

Email: contact@thepillars.io