Privacy Policy
The Pillars | Last updated: April 2026
This policy explains what personal information we collect, why we collect it, and how we handle it. We have kept the language plain because that is how it should be.
The Pillars is operated by The Pillars Innovations Pty Ltd (ABN 35682195731). We are based in Australia and our website is thepillars.io.
We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you are based outside Australia, particularly in the European Economic Area, additional protections may apply to you.
1. Information we collect
We collect personal information in two ways: directly from you and through our website.
Direct collection happens when you fill in the Talk to Us form on our website, contact us by email, enrol in The Pillars Program, or participate in program sessions or diagnostics. This may include your name, job title, employer, email address, phone number, and professional background. For program participants, it also includes the information you share during the program itself, including diagnostic responses and session notes.
Automatic collection happens when your browser interacts with our website. This may include your IP address, browser type, pages visited, and time spent on the site. We use this to understand how the site is being used and to improve it.
2. Why we collect it
We collect personal information to respond to enquiries about The Pillars Program, deliver the program to participants and their organisations, conduct impact diagnostics and track program outcomes, communicate with clients and prospective clients, improve our website and services, and meet our legal obligations.
We do not collect personal information for any other purpose without telling you first.
3. How we store and protect your information
Your information is stored on secure, access-controlled systems. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access or disclosure.
We retain personal information for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
4. Disclosure to third parties
We do not sell your personal information. We do not share it with third parties for their marketing purposes.
We may share your information with service providers who support our operations, such as software platforms and cloud storage providers, under confidentiality obligations. We may also share it with partner organisations involved in delivering a program you are participating in, where you have been informed of that arrangement, or with government agencies or law enforcement where required by law.
Where we engage third-party service providers, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.
5. Overseas disclosure
Some of the software and platforms we use are operated by companies based overseas, including in the United States. When your information is transferred or stored outside Australia, we take reasonable steps to ensure it receives comparable protections.
6. Cookies and website tracking
Our website uses cookies and similar technologies to improve your experience and to understand site usage. You can disable cookies through your browser settings, though some site features may not function as intended if you do.
We may also use third-party analytics tools such as Google Analytics. These tools collect anonymised data about how the site is used and are governed by their own privacy policies.
7. Your rights
You have the right to access the personal information we hold about you, request corrections if that information is inaccurate or out of date, and make a complaint if you believe we have mishandled your personal information.
To make an access or correction request, contact us using the details below. We will respond within a reasonable timeframe and at no charge, unless the request is unusually complex or burdensome.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will take your concern seriously and respond promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
9. Updates to this policy
We may update this policy from time to time. The most current version will always be published on our website. If we make material changes, we will take reasonable steps to notify you.
10. Contact us
For any questions about this policy, or to make an access, correction, or complaint request:
The Pillars Innovations Pty Ltd
legals@thepillars.io
thepillars.io