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Data & science

At The Pillars, all programs are supported by a rigorous measurement model, scientifically underpinned and validated. This allows us to demonstrate real impact and gives our partners the confidence to deliver value in their organisations.

The Pillars Framework

The Pillars Framework includes our proprietary Pillars measurement model and a range of widely used academic measurement scales.

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Overall Model Validity

The five Pillars explain 75% in variation in respondents capacity, suggesting that the majority of capacity is driven by factors captured in the Pillars model. We have chosen factors that are intrinsic in nature. 

Pillar Ratings Measurement Scale

The Pillars Ratings measurement scale is our proprietary measurement framework, motivated by scientific literature.

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Pillar Rating & Capacity

Pillar Ratings show a strong positive correlation with Capacity, suggesting that higher Pillar Ratings are strongly associated with higher Capacity, which relates to cognitive appraisal. 

Capacity Measurement Scale

To measure Capacity, we use a modified version of the widely used BRC resilience scale

ρ(Pillar Ratings, Burnout)
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Pillar Rating & Burnout Propensity

Pillar Ratings show a strong negative correlation with Burnout Propensity, suggesting that higher Pillar Ratings are strongly associated with lower risk of burnout. 

Burnout Propensity Scale

To measure Burnout Propensity, we use a modified measurement scale of the Copenhagen Burnout Inventory (CBI).

We've got the data

At The Pillars, we use a wealth of data sources to measure, track, and optimise, allowing for scalable solution and confidence in the impact we deliver. 

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Days of data

We use a range of academic measurement scales to construct assessments

We overlay qualitative and quantitative data from guide sessions

We use wearable technology to measure program impact to vitality data

We link impact to performance review data and other internal metrics

Grounded in science

The Pillars framework relies on a wealth of contemporary academic findings, ensuring validity and reliability our approach.

Tsolaki, C. (2025)

Resilience as a strategic imperative: redefining retention for workplace stability. Industrial and Organizational Psychology, 8(1), 831–842

Neumann, F. (2017)

Antecedents and effects of emotions in strategic decision‑making: a literature review and conceptual model. Management Review Quarterly, 67(2), 175–200.

Lazarus, R. S. (1991)

Emotion and adaptation. Oxford University Press.

Schwarz, U., & Smith, L. A. (2024)

A meta‑analysis of cognitive reappraisal and personal resilience. Journal of Counseling Psychology, advance online publication.

Schwarz, U., & Smith, L. A. (2024)

A meta‑analysis of cognitive reappraisal and personal resilience. Journal of Counseling Psychology, advance online publication.

Tsolaki, C. (2025)

Resilience as a strategic imperative: redefining retention for workplace stability. Industrial and Organizational Psychology, 8(1), 831–842

Neumann, F. (2017)

Antecedents and effects of emotions in strategic decision‑making: a literature review and conceptual model. Management Review Quarterly, 67(2), 175–200.

Lazarus, R. S. (1991)

Emotion and adaptation. Oxford University Press.

Schwarz, U., & Smith, L. A. (2024)

A meta‑analysis of cognitive reappraisal and personal resilience. Journal of Counseling Psychology, advance online publication.

Schwarz, U., & Smith, L. A. (2024)

A meta‑analysis of cognitive reappraisal and personal resilience. Journal of Counseling Psychology, advance online publication.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Shoji, K., Ceislak, M., Smoktunowicz, E., Rogala, A., Benight, C. C., & Łuszczynska, A. (2015)

Associations between job burnout and self-efficacy: A meta-analysis. Journal of Applied Psychology, 100(4), 1069–1097

Dias, A., Salanova, M., Llorens, S., & Schaufeli, W. B. (2020)

Associations between resilience, employee well‑being

Lamovšek, A., Černe, M., Radević, I., & Božič, K. (2023)

The key to work‑life balance is (enriched) job design? Three‑way interaction effects with formalization and adaptive personality characteristics. Applied Research in Quality of Life, 18, 647–676

Koubova, M., & Buchko, A. A. (2018)

Understanding work‑life balance, resilience and emotional endurance of single working mothers: A qualitative study. Journal of Management, Marketing and Logistics, 8(1), 64–75.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Shoji, K., Ceislak, M., Smoktunowicz, E., Rogala, A., Benight, C. C., & Łuszczynska, A. (2015)

Associations between job burnout and self-efficacy: A meta-analysis. Journal of Applied Psychology, 100(4), 1069–1097

Dias, A., Salanova, M., Llorens, S., & Schaufeli, W. B. (2020)

Associations between resilience, employee well‑being

Lamovšek, A., Černe, M., Radević, I., & Božič, K. (2023)

The key to work‑life balance is (enriched) job design? Three‑way interaction effects with formalization and adaptive personality characteristics. Applied Research in Quality of Life, 18, 647–676

Koubova, M., & Buchko, A. A. (2018)

Understanding work‑life balance, resilience and emotional endurance of single working mothers: A qualitative study. Journal of Management, Marketing and Logistics, 8(1), 64–75.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Shoji, K., Ceislak, M., Smoktunowicz, E., Rogala, A., Benight, C. C., & Łuszczynska, A. (2015)

Associations between job burnout and self-efficacy: A meta-analysis. Journal of Applied Psychology, 100(4), 1069–1097

Dias, A., Salanova, M., Llorens, S., & Schaufeli, W. B. (2020)

Associations between resilience, employee well‑being

Lamovšek, A., Černe, M., Radević, I., & Božič, K. (2023)

The key to work‑life balance is (enriched) job design? Three‑way interaction effects with formalization and adaptive personality characteristics. Applied Research in Quality of Life, 18, 647–676

Koubova, M., & Buchko, A. A. (2018)

Understanding work‑life balance, resilience and emotional endurance of single working mothers: A qualitative study. Journal of Management, Marketing and Logistics, 8(1), 64–75.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001)

Shoji, K., Ceislak, M., Smoktunowicz, E., Rogala, A., Benight, C. C., & Łuszczynska, A. (2015)

Associations between job burnout and self-efficacy: A meta-analysis. Journal of Applied Psychology, 100(4), 1069–1097

Dias, A., Salanova, M., Llorens, S., & Schaufeli, W. B. (2020)

Associations between resilience, employee well‑being

Lamovšek, A., Černe, M., Radević, I., & Božič, K. (2023)

The key to work‑life balance is (enriched) job design? Three‑way interaction effects with formalization and adaptive personality characteristics. Applied Research in Quality of Life, 18, 647–676

Koubova, M., & Buchko, A. A. (2018)

Understanding work‑life balance, resilience and emotional endurance of single working mothers: A qualitative study. Journal of Management, Marketing and Logistics, 8(1), 64–75.

Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005)

The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3)

Smith, B. W., Dalen, J., Wiggins, K., Tooley, E., Christopher, P., & Bernard, J. (2008).

The Brief Resilience Scale: Assessing the ability to bounce back. International Journal of Behavioral Medicine, 15(3), 194–200.

Garnefski, N., Kraaij, V., & Spinhoven, P. (2019)

Mindfulness mediates the relationship between cognitive reappraisal and resilience: A cross‑sectional study. Journal of Affective Disorders, 256, 602–608.

Yasmeen, N., & Kausar, R. (2025)

Stress appraisal, resilience, and psychological distress in college and university students. Pakistan Journal of Psychological Research, 40(1), 1–12.

Doe, J., & Smith, P. (2020)

Linking workplace ostracism to turnover intention: resilience as a moderator. Journal of Organizational Behavior, 41(5), 543–560.

Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005)

The Copenhagen Burnout Inventory: A new tool for the assessment of burnout. Work & Stress, 19(3)

Smith, B. W., Dalen, J., Wiggins, K., Tooley, E., Christopher, P., & Bernard, J. (2008).

The Brief Resilience Scale: Assessing the ability to bounce back. International Journal of Behavioral Medicine, 15(3), 194–200.

Garnefski, N., Kraaij, V., & Spinhoven, P. (2019)

Mindfulness mediates the relationship between cognitive reappraisal and resilience: A cross‑sectional study. Journal of Affective Disorders, 256, 602–608.

Yasmeen, N., & Kausar, R. (2025)

Stress appraisal, resilience, and psychological distress in college and university students. Pakistan Journal of Psychological Research, 40(1), 1–12.

Doe, J., & Smith, P. (2020)

Linking workplace ostracism to turnover intention: resilience as a moderator. Journal of Organizational Behavior, 41(5), 543–560.

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